ZoogVPN Not Working or Connecting? Here’s how to fix it

Have you ever settled down for a gaming session or a movie marathon on Netflix, only to find that ZoogVPN is not working? It’s a frustrating situation, we know. But don’t worry, you’re not alone, and we’re here to help.

In this guide, we’ll walk you through a series of troubleshooting steps to get ZoogVPN up and running again. Whether it’s a case of ZoogVPN not working correctly or even if ZoogVPN is not connecting to servers at all, we’ve got you covered.

We’ve compiled a list of potential solutions, ranging from basic checks to more advanced procedures. Each step is designed to tackle a specific issue that might be causing your ZoogVPN to stop working or connecting to servers.

ZoogVPN Not working

Before diving into the solutions, it’s essential to understand what might be causing the issue that ZoogVPN is not working on your device. Knowing the root cause can save you time and lead you directly to the right solution.

Remember, the goal here is to fix any issues that are preventing ZoogVPN from working properly on your device. So, let’s dive in and get ZoogVPN working again in no time.

ZoogVPN not working featured image.

Quick fix

If errors don’t seem to go away, we recommend you switch to a different VPN provider.

We suggest NordVPN since it’s hands down the best VPN on the market right now.

1. Restart Your Device

Sometimes, the simplest solutions are the most effective. Restarting your device can clear temporary conflicts or glitches that might be causing ZoogVPN not to work.

Restarting clears the device’s memory and stops all processes, including any that might be conflicting with ZoogVPN and not allowing it to work correctly. It’s like giving your device a fresh start, and it often resolves various software-related issues.

How to restart your device.

2. Check Your Internet Connection

ZoogVPN connection relies on your internet connection, so if there’s an issue with your internet, ZoogVPN won’t work or connect to the internet.

  • Test Your Connection: Open a web browser and try accessing different websites. If you can’t connect, the issue might be with your internet connection.
  • Check Your Wi-Fi: If you’re on Wi-Fi, ensure you’re connected to the right network and that the signal strength is good.
  • Check Your Ethernet Cable: Try a different ethernet cable if you have one.
  • Restart Your Router: Sometimes, restarting your router can resolve connection issues.
Check your internet connection by performing a speed test.

3. Update the ZoogVPN app

Keeping ZoogVPN up to date ensures the following:

  1. Bug Fixes: Updates often contain fixes for bugs or other technical issues that have been identified in previous versions of the software. If you’re experiencing problems with ZoogVPN not working, these may be known issues that have been resolved in the latest ZoogVPN app version.
  2. Compatibility Updates: As operating systems like Windows get updated, applications must also be updated to ensure they remain compatible with the system changes. If your operating system has received a recent update, it’s important to update ZoogVPN to ensure it continues working properly.
  3. Performance Improvements: Software updates often come with enhancements that improve the speed and performance of the application.
  4. Security Enhancements: VPN applications like ZoogVPN manage sensitive data (like your internet traffic). Consequently, they are often targeted by malicious entities. Therefore, regular updates often include patches for newly discovered security vulnerabilities.
  5. New Features: Updates may also introduce new features or enhancements to existing ones for improved user experience.
Update

Updating from the app is usually the easiest way:

  1. Open the ZoogVPN app.
  2. Go to the settings menu.
  3. Look for the ‘Check for Updates‘ option and click on it.
  4. Follow the on-screen instructions to complete the update.

If updating from the app doesn’t work or there is no update available, you can download the latest version directly from ZoogVPN’s website:

  1. Visit ZoogVPN’s download page.
  2. Select your device’s operating system.
  3. Download the latest version and follow the installation instructions.

4. Try a Different VPN Server

Sometimes, the VPN server you’re trying to connect to might be experiencing issues. Trying to connect to a different ZoogVPN server can often resolve the problem.

  • Switch Servers: ZoogVPN has hundreds of VPN servers worldwide. If one doesn’t work, there are plenty more to choose from. Simply disconnect from the current server and choose a different one from the server list to establish your VPN connection.
  • Use the Quick Connect Feature: ZoogVPN’s Quick Connect feature automatically selects the best server for you to setup a VPN connection. It considers factors like server load and distance to ensure a smooth connection.
How different ZoogVPN servers work.

5. Reinstall ZoogVPN

If, after updating, ZoogVPN is still not working or connecting to servers, reinstalling ZoogVPN might help. This process ensures you have a clean installation without any potential file conflicts.

Another thing you could do, is to uninstall the tap ZoogVPN Windows adapter and let it reinstall it self.

Below, you can find comprehensive instructions to reinstall ZoogVPN on different devices:

Windows

  1. Open the Control Panel.
  2. Click on “Uninstall a program” under “Programs“.
  3. Locate ZoogVPN from the list and click on “Uninstall“.
  4. Follow the prompts to complete the uninstallation.
  5. Restart your system to ensure all ZoogVPN components have been removed.
  6. Visit the official ZoogVPN website and download the latest version of the software.
  7. Install the downloaded software by opening the .exe file and follow the on-screen prompts.
  8. Check if ZoogVPN is still not working or connecting to servers.

Mac OS

  1. Open “Finder“.
  2. Find the ZoogVPN app in the Applications folder.
  3. Drag the ZoogVPN icon to the Trash.
  4. Empty the Trash to complete the uninstallation.
  5. Download the latest version of ZoogVPN from the App Store or from the official website.
  6. Once downloaded, open it from your Applications folder.
  7. Check if ZoogVPN is still not working or connecting to servers.

iOS

  1. Locate ZoogVPN from your device’s Homescreen.
  2. Press and hold the ZoogVPN icon until it shakes.
  3. Click on the ‘X‘ that appears in the corner of the icon to delete it.
  4. Go to the App Store.
  5. Search for ZoogVPN.
  6. Click “Get” to download and then install it.
  7. Check if ZoogVPN is still not working or connecting to servers.

Android

  1. Locate ZoogVPN from your device’s Apps screen.
  2. Long press the ZoogVPN icon.
  3. Drag the icon to “Uninstall” at the top of the screen.
  4. Download the ZoogVPN app from the Google Play Store and install it.
  5. Check if ZoogVPN is still not working or connecting to servers.

Linux

  1. Open Terminal.
  2. If you installed ZoogVPN from the repository: Run sudo apt-get remove ZoogVPN* If you installed ZoogVPN from the .deb package: Run sudo dpkg –purge ZoogVPN*.
  3. Download ZoogVPN from the ZoogVPN’s official website.
  4. Open the Terminal in the directory with the downloaded package.
  5. Install the .deb package by running: sudo dpkg -i file_name.deb (file_name.deb should be replaced with the name of the package you’ve downloaded).
  6. Check if ZoogVPN is still not working or connecting to servers.

As always, it’s a good idea to restart your device after uninstalling the old VPN before proceeding with the new installation.

6. Change Your VPN Protocol

ZoogVPN uses different VPN protocols to secure your data. If you’re having trouble connecting to ZoogVPN servers or it’s not working at all, switching your VPN protocol might help solve any connectivity issues.

Each protocol has its strengths and weaknesses:

  • OpenVPN: Highly secure and versatile, but can be slower than other protocols.
  • IKEv2/IPSec: Fast and secure, and excellent at reconnecting if your internet connection drops.
  • WireGuard: Fast and secure connections.

How to Switch Between Protocols:

  1. Open the ZoogVPN app.
  2. Go to the settings menu.
  3. Look for the ‘VPN Protocol‘ option and select a different protocol.
  4. Try connecting to a server again.

7. Check Your Firewall Settings

Firewalls monitor and control incoming and outgoing network traffic based on predetermined security rules. However, they can sometimes block your ZoogVPN connection and prevent it from working as usual.

If ZoogVPN is not working due to firewall blocking, you can add it as an exception:

Windows:

  1. Press the Windows key, then start typing “firewall”.
  2. Select the “Windows Defender Firewall” option.
  3. In the left sidebar, click on “Allow an app or feature through Windows Defender Firewall.
  4. Click the “Change Settings” button for administrative privileges.
  5. Look for ZoogVPN in the list, and if it’s missing, click “Allow another App” and browse to ZoogVPN exe file.
  6. Check both “Private” and “Public” boxes next to ZoogVPN.
  7. Click “OK.
How to unblock ZoogVPN on windows firewall.

MacOS: MacOS firewall typically allows outgoing connections automatically (which is what ZoogVPN uses), but for completeness:

  1. Click on the Apple menu, then select “System Preferences.
  2. Click on “Security” or “Security & Privacy.
  3. Select the “Firewall” tab.
  4. Click the lock in the lower-left corner and provide your password to unlock it.
  5. Click “Firewall Options.
  6. If ZoogVPN is listed, make sure it is set to “Allow incoming connections.” If not, click “+” and add ZoogVPN to the list.
  7. Click “OK” when done.

Linux: Please note, the steps might vary slightly based on different distributions. Here’s a general guide on how to add ZoogVPN as an exception to a firewall using Uncomplicated Firewall (UFW):

  1. Open Terminal.
  2. Firstly, make sure UFW is installed, you can do this by typing:
sudo apt install ufw
  1. Check the status of your UFW with the following command:
sudo ufw status
  1. If UFW is not active you can activate it with the following command:
sudo ufw enable
  1. Now, you need to find the exact directory path of the ZoogVPN client. You can typically find it in the /usr/bin directory.
  2. Assuming the ZoogVPN client executable is located in /usr/bin/, use the following command to add it to UFW’s exception list:
sudo ufw allow out to any port 1194 proto udp from any to any app '/usr/bin/ZoogVPN'

Remember to replace /usr/bin/ZoogVPN with the actual path of your ZoogVPN executable file. The above command allows ZoogVPN to make outgoing connections using UDP on port 1194.

  1. Finally, we must reload the UFW for the changes to take effect. Use the following command to do this:
sudo ufw reload

Please note: This guide uses UFW as an example because it is one of the most popular firewalls in Linux. Your distribution may use a different firewall or a different method to manage it.

8. Disable Your Antivirus Temporarily

While essential for protecting your device, antivirus software can sometimes cause ZoogVPN to stop working or even prevent it from opening. If you suspect this might be the case, try disabling your antivirus software temporarily or add ZoogVPN as an exception.

If disabling the antivirus resolves the issue, consider adding ZoogVPN as an exception in your antivirus settings. Here’s a general guide on how to do it:

  1. Open your antivirus software.
  2. Navigate to the settings or preferences menu.
  3. Look for a section labeled ‘exceptions‘, ‘whitelist‘, or ‘allowed apps‘.
  4. Add ZoogVPN to the list and save your changes.

Remember to re-enable your antivirus software as soon as you’re done testing, and ZoogVPN is back to working properly again.

9. Change Your DNS Settings

DNS (Domain Name System) is like the phonebook of the internet. If you’re having trouble connecting to ZoogVPN, changing your DNS server configuration settings might help.

Flushing your DNS cache removes all the information stored in it, allowing your computer to fetch new data. Here’s how you can do it:

  • Windows: Open the Command Prompt and type ipconfig /flushdns, then press Enter.
  • Mac: Open Terminal and type sudo killall -HUP mDNSResponder, then press Enter.
  • Linux: Open Terminal and type sudo systemd-resolve –flush-caches, and hit Enter.

After flushing your DNS, try connecting to ZoogVPN again and check if it’s working.

How to flush DNS

10. Clear Your Cache and Cookies

Your browser’s cache and cookies can sometimes interfere with your ZoogVPN connection and prevent it from working as it should. Clearing them might resolve the issue.

  1. Open your browser’s settings.
  2. Look for the ‘Privacy‘ or ‘History‘ section.
  3. Select ‘Clear browsing data‘ or ‘Clear history‘.
  4. Make sure ‘Cookies‘ and ‘Cached images and files‘ are selected, then click ‘Clear data‘.
How to clear browsing data and cookies to make ZoogVPN work again.

11. Disable Other VPN Services

Running multiple VPN services at the same time can cause conflicts. If you have other VPN software installed on your device, try disabling them before using ZoogVPN.

How to disable other VPN services from starting up and conflicting with ZoogVPN.

12. Update Your Network Drivers

Outdated network drivers can cause connectivity issues. Keeping them up to date can help ensure a smooth connection without errors and also a fresh network profile since it will reset network settings to defaults.

Here’s a general guide on how to update your network drivers on different devices:

Windows:

  1. Firstly, download the appropriate driver for your Network Adapter from the manufacturer’s official website if you haven’t. (Intel, Realtek, or Killer)
  2. Press the Windows key + X to open the quick access menu.
  3. Select “Device Manager” from the list.
  4. In the Device Manager window, find “Network adapters” from the list and click the arrow or double-click to expand the category.
  5. Right-click on your Network Adapter.
  6. From the drop-down menu, select “Update driver“.
  7. In the update dialog, choose “Browse my computer for driver software“.
  8. Click on “Browse” and navigate to where you’ve downloaded and saved the appropriate network driver.
  9. Click “Next” to install the driver.
  10. Once the installation is complete, you may need to restart your computer for the changes to take effect.
  11. Test for ZoogVPN connectivity issues.
How to update network drivers.

Mac OS:

  1. Click on the Apple menu in the top left corner of your screen.
  2. Select “System Preferences…” from the drop-down menu.
  3. In the System Preferences window, click on the “Software Update” option.
  4. Your Mac will now check for any available software updates. If an update is available, this will include any updates to your network drivers.
  5. Click on “Update Now” to download and install the updates. If your system is already up-to-date, you will see a message saying “Your Mac is up to date“.
  6. Depending on the size of the update, this may take some time. You might need to enter your admin password to authenticate the updates.
  7. Once the updates have been installed, restart your Mac to ensure that the updates take effect.
  8. Test if ZoogVPN is working or connecting.

13. Contact Your ISP

In some very rare cases, your Internet Service Provider (ISP) might be blocking the VPN connection to ZoogVPN.

If you suspect your ISP is blocking ZoogVPN from connecting to the internet, reach out to their customer service. Ask if they block VPN connections and if there’s anything they can do to help. Some ISPs might be willing to change your settings or suggest a workaround.

14. Try Using Obfuscated Servers

If VPNs are heavily restricted in your region, ZoogVPN’s obfuscated servers can help. These servers disguise VPN traffic as regular internet traffic, helping you bypass VPN blocks.

To use obfuscated servers:

  1. Open the ZoogVPN app.
  2. Go to the settings menu.
  3. Enable ‘Obfuscated Servers‘.
  4. Go back to the main screen and connect to a server as usual.

15. Contact ZoogVPN Support

If you’ve tried everything and ZoogVPN still isn’t working, it’s time to contact ZoogVPN Support. They have a team of experts ready to help with technical issues. You can reach them through live chat or email.

Explain exactly what’s going on with ZoogVPN on your devices that it’s not working, and all the troubleshooting steps that you did. Be as detailed as possible and hope for the best.

Why ZoogVPN is not working?

ZoogVPN might not be working for various reasons, including:

1. Internet Connection Issues

ZoogVPN relies on your internet connection to function. If your internet is slow, unstable, or completely down, ZoogVPN won’t be able to establish a secure connection.

2. Server Overload

ZoogVPN has thousands of servers worldwide. However, if too many users connect to the same server, it can become overloaded, leading to slow speeds or connection failures.

3. Outdated ZoogVPN Version

Running an outdated version of ZoogVPN can cause compatibility issues with your device’s operating system or other software.

4. Firewall or Antivirus Conflicts

Firewalls and antivirus software are designed to protect your device from threats. However, they can sometimes mistakenly block ZoogVPN.

5. Incorrect DNS Settings

The Domain Name System (DNS) translates domain names into IP addresses. If your DNS settings are incorrect, ZoogVPN might not be able to connect to the server.

6. VPN Protocol Issues

ZoogVPN uses protocols like OpenVPN and IKEv2/IPSec to secure your data. If you’re having trouble connecting, it might be due to a problem with the VPN protocol.

7. Device-Specific Issues

Sometimes, the issue might be specific to your device. This could be due to outdated network drivers, conflicts with other software, or device-specific settings.

Why is ZoogVPN connected but not working?

If your internet doesn’t work when ZoogVPN is connected, it could be due to a server issue or a problem with your VPN protocol. Try switching to a different server or changing your VPN protocol.

Why is ZoogVPN so slow?

ZoogVPN can be slow if the server you’re connected to is overloaded, if your internet connection is slow, or if there’s a conflict with your device’s settings. Try switching to a different server, check your internet speed, and ensure ZoogVPN is updated to the latest version.

Can my ISP block ZoogVPN?

Yes, some ISPs might block VPN connections. If you suspect your ISP is blocking ZoogVPN, contact their customer service for assistance.

How do I reset my ZoogVPN app?

To reset your ZoogVPN app, you’ll need to uninstall and then reinstall it. First, remove the app from your device using the standard uninstallation process for your operating system. After that, download the latest version of ZoogVPN from their official website and install it. This process effectively resets the app to its default settings.

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