TouchVPN Not Working or Connecting? Here’s how to fix it

Have you ever settled down for a gaming session or a movie marathon on Netflix, only to find that TouchVPN is not working? It’s a frustrating situation, we know. But don’t worry, you’re not alone, and we’re here to help.

In this guide, we’ll walk you through a series of troubleshooting steps to get TouchVPN up and running again. Whether it’s a case of TouchVPN not working correctly or even if TouchVPN is not connecting to servers at all, we’ve got you covered.

We’ve compiled a list of potential solutions, ranging from basic checks to more advanced procedures. Each step is designed to tackle a specific issue that might be causing your TouchVPN to stop working or connecting to servers.

TouchVPN Not working

Before diving into the solutions, it’s essential to understand what might be causing the issue that TouchVPN is not working on your device. Knowing the root cause can save you time and lead you directly to the right solution.

Remember, the goal here is to fix any issues that are preventing TouchVPN from working properly on your device. So, let’s dive in and get TouchVPN working again in no time.

TouchVPN not working featured image.

Quick fix

If errors don’t seem to go away, we recommend you switch to a different VPN provider.

We suggest NordVPN since it’s hands down the best VPN on the market right now.

1. Restart Your Device

Sometimes, the simplest solutions are the most effective. Restarting your device can clear temporary conflicts or glitches that might be causing TouchVPN not to work.

Restarting clears the device’s memory and stops all processes, including any that might be conflicting with TouchVPN and not allowing it to work correctly. It’s like giving your device a fresh start, and it often resolves various software-related issues.

How to restart your device.

2. Check Your Internet Connection

TouchVPN connection relies on your internet connection, so if there’s an issue with your internet, TouchVPN won’t work or connect to the internet.

  • Test Your Connection: Open a web browser and try accessing different websites. If you can’t connect, the issue might be with your internet connection.
  • Check Your Wi-Fi: If you’re on Wi-Fi, ensure you’re connected to the right network and that the signal strength is good.
  • Check Your Ethernet Cable: Try a different ethernet cable if you have one.
  • Restart Your Router: Sometimes, restarting your router can resolve connection issues.
Check your internet connection by performing a speed test.

3. Update the TouchVPN app

Keeping TouchVPN up to date ensures the following:

  1. Bug Fixes: Updates often contain fixes for bugs or other technical issues that have been identified in previous versions of the software. If you’re experiencing problems with TouchVPN not working, these may be known issues that have been resolved in the latest TouchVPN app version.
  2. Compatibility Updates: As operating systems like Windows get updated, applications must also be updated to ensure they remain compatible with the system changes. If your operating system has received a recent update, it’s important to update TouchVPN to ensure it continues working properly.
  3. Performance Improvements: Software updates often come with enhancements that improve the speed and performance of the application.
  4. Security Enhancements: VPN applications like TouchVPN manage sensitive data (like your internet traffic). Consequently, they are often targeted by malicious entities. Therefore, regular updates often include patches for newly discovered security vulnerabilities.
  5. New Features: Updates may also introduce new features or enhancements to existing ones for improved user experience.
Update

Updating from the app is usually the easiest way:

  1. Open the TouchVPN app.
  2. Go to the settings menu.
  3. Look for the ‘Check for Updates‘ option and click on it.
  4. Follow the on-screen instructions to complete the update.

If updating from the app doesn’t work or there is no update available, you can download the latest version directly from TouchVPN’s website:

  1. Visit TouchVPN’s download page.
  2. Select your device’s operating system.
  3. Download the latest version and follow the installation instructions.

4. Try a Different VPN Server

Sometimes, the VPN server you’re trying to connect to might be experiencing issues. Trying to connect to a different TouchVPN server can often resolve the problem.

  • Switch Servers: TouchVPN has hundreds of VPN servers worldwide. If one doesn’t work, there are plenty more to choose from. Simply disconnect from the current server and choose a different one from the server list to establish your VPN connection.
  • Use the Quick Connect Feature: TouchVPN’s Quick Connect feature automatically selects the best server for you to setup a VPN connection. It considers factors like server load and distance to ensure a smooth connection.
How different TouchVPN servers work.

5. Reinstall TouchVPN

If, after updating, TouchVPN is still not working or connecting to servers, reinstalling TouchVPN might help. This process ensures you have a clean installation without any potential file conflicts.

Another thing you could do, is to uninstall the tap TouchVPN Windows adapter and let it reinstall it self.

Below, you can find comprehensive instructions to reinstall TouchVPN on different devices:

Windows

  1. Open the Control Panel.
  2. Click on “Uninstall a program” under “Programs“.
  3. Locate TouchVPN from the list and click on “Uninstall“.
  4. Follow the prompts to complete the uninstallation.
  5. Restart your system to ensure all TouchVPN components have been removed.
  6. Visit the official TouchVPN website and download the latest version of the software.
  7. Install the downloaded software by opening the .exe file and follow the on-screen prompts.
  8. Check if TouchVPN is still not working or connecting to servers.

Mac OS

  1. Open “Finder“.
  2. Find the TouchVPN app in the Applications folder.
  3. Drag the TouchVPN icon to the Trash.
  4. Empty the Trash to complete the uninstallation.
  5. Download the latest version of TouchVPN from the App Store or from the official website.
  6. Once downloaded, open it from your Applications folder.
  7. Check if TouchVPN is still not working or connecting to servers.

iOS

  1. Locate TouchVPN from your device’s Homescreen.
  2. Press and hold the TouchVPN icon until it shakes.
  3. Click on the ‘X‘ that appears in the corner of the icon to delete it.
  4. Go to the App Store.
  5. Search for TouchVPN.
  6. Click “Get” to download and then install it.
  7. Check if TouchVPN is still not working or connecting to servers.

Android

  1. Locate TouchVPN from your device’s Apps screen.
  2. Long press the TouchVPN icon.
  3. Drag the icon to “Uninstall” at the top of the screen.
  4. Download the TouchVPN app from the Google Play Store and install it.
  5. Check if TouchVPN is still not working or connecting to servers.

Linux

  1. Open Terminal.
  2. If you installed TouchVPN from the repository: Run sudo apt-get remove TouchVPN* If you installed TouchVPN from the .deb package: Run sudo dpkg –purge TouchVPN*.
  3. Download TouchVPN from the TouchVPN’s official website.
  4. Open the Terminal in the directory with the downloaded package.
  5. Install the .deb package by running: sudo dpkg -i file_name.deb (file_name.deb should be replaced with the name of the package you’ve downloaded).
  6. Check if TouchVPN is still not working or connecting to servers.

As always, it’s a good idea to restart your device after uninstalling the old VPN before proceeding with the new installation.

6. Change Your VPN Protocol

TouchVPN uses different VPN protocols to secure your data. If you’re having trouble connecting to TouchVPN servers or it’s not working at all, switching your VPN protocol might help solve any connectivity issues.

Each protocol has its strengths and weaknesses:

  • OpenVPN: Highly secure and versatile, but can be slower than other protocols.
  • IKEv2/IPSec: Fast and secure, and excellent at reconnecting if your internet connection drops.
  • WireGuard: Fast and secure connections.

How to Switch Between Protocols:

  1. Open the TouchVPN app.
  2. Go to the settings menu.
  3. Look for the ‘VPN Protocol‘ option and select a different protocol.
  4. Try connecting to a server again.

7. Check Your Firewall Settings

Firewalls monitor and control incoming and outgoing network traffic based on predetermined security rules. However, they can sometimes block your TouchVPN connection and prevent it from working as usual.

If TouchVPN is not working due to firewall blocking, you can add it as an exception:

Windows:

  1. Press the Windows key, then start typing “firewall”.
  2. Select the “Windows Defender Firewall” option.
  3. In the left sidebar, click on “Allow an app or feature through Windows Defender Firewall.
  4. Click the “Change Settings” button for administrative privileges.
  5. Look for TouchVPN in the list, and if it’s missing, click “Allow another App” and browse to TouchVPN exe file.
  6. Check both “Private” and “Public” boxes next to TouchVPN.
  7. Click “OK.
How to unblock TouchVPN on windows firewall.

MacOS: MacOS firewall typically allows outgoing connections automatically (which is what TouchVPN uses), but for completeness:

  1. Click on the Apple menu, then select “System Preferences.
  2. Click on “Security” or “Security & Privacy.
  3. Select the “Firewall” tab.
  4. Click the lock in the lower-left corner and provide your password to unlock it.
  5. Click “Firewall Options.
  6. If TouchVPN is listed, make sure it is set to “Allow incoming connections.” If not, click “+” and add TouchVPN to the list.
  7. Click “OK” when done.

Linux: Please note, the steps might vary slightly based on different distributions. Here’s a general guide on how to add TouchVPN as an exception to a firewall using Uncomplicated Firewall (UFW):

  1. Open Terminal.
  2. Firstly, make sure UFW is installed, you can do this by typing:
sudo apt install ufw
  1. Check the status of your UFW with the following command:
sudo ufw status
  1. If UFW is not active you can activate it with the following command:
sudo ufw enable
  1. Now, you need to find the exact directory path of the TouchVPN client. You can typically find it in the /usr/bin directory.
  2. Assuming the TouchVPN client executable is located in /usr/bin/, use the following command to add it to UFW’s exception list:
sudo ufw allow out to any port 1194 proto udp from any to any app '/usr/bin/TouchVPN'

Remember to replace /usr/bin/TouchVPN with the actual path of your TouchVPN executable file. The above command allows TouchVPN to make outgoing connections using UDP on port 1194.

  1. Finally, we must reload the UFW for the changes to take effect. Use the following command to do this:
sudo ufw reload

Please note: This guide uses UFW as an example because it is one of the most popular firewalls in Linux. Your distribution may use a different firewall or a different method to manage it.

8. Disable Your Antivirus Temporarily

While essential for protecting your device, antivirus software can sometimes cause TouchVPN to stop working or even prevent it from opening. If you suspect this might be the case, try disabling your antivirus software temporarily or add TouchVPN as an exception.

If disabling the antivirus resolves the issue, consider adding TouchVPN as an exception in your antivirus settings. Here’s a general guide on how to do it:

  1. Open your antivirus software.
  2. Navigate to the settings or preferences menu.
  3. Look for a section labeled ‘exceptions‘, ‘whitelist‘, or ‘allowed apps‘.
  4. Add TouchVPN to the list and save your changes.

Remember to re-enable your antivirus software as soon as you’re done testing, and TouchVPN is back to working properly again.

9. Change Your DNS Settings

DNS (Domain Name System) is like the phonebook of the internet. If you’re having trouble connecting to TouchVPN, changing your DNS server configuration settings might help.

Flushing your DNS cache removes all the information stored in it, allowing your computer to fetch new data. Here’s how you can do it:

  • Windows: Open the Command Prompt and type ipconfig /flushdns, then press Enter.
  • Mac: Open Terminal and type sudo killall -HUP mDNSResponder, then press Enter.
  • Linux: Open Terminal and type sudo systemd-resolve –flush-caches, and hit Enter.

After flushing your DNS, try connecting to TouchVPN again and check if it’s working.

How to flush DNS

10. Clear Your Cache and Cookies

Your browser’s cache and cookies can sometimes interfere with your TouchVPN connection and prevent it from working as it should. Clearing them might resolve the issue.

  1. Open your browser’s settings.
  2. Look for the ‘Privacy‘ or ‘History‘ section.
  3. Select ‘Clear browsing data‘ or ‘Clear history‘.
  4. Make sure ‘Cookies‘ and ‘Cached images and files‘ are selected, then click ‘Clear data‘.
How to clear browsing data and cookies to make TouchVPN work again.

11. Disable Other VPN Services

Running multiple VPN services at the same time can cause conflicts. If you have other VPN software installed on your device, try disabling them before using TouchVPN.

How to disable other VPN services from starting up and conflicting with TouchVPN.

12. Update Your Network Drivers

Outdated network drivers can cause connectivity issues. Keeping them up to date can help ensure a smooth connection without errors and also a fresh network profile since it will reset network settings to defaults.

Here’s a general guide on how to update your network drivers on different devices:

Windows:

  1. Firstly, download the appropriate driver for your Network Adapter from the manufacturer’s official website if you haven’t. (Intel, Realtek, or Killer)
  2. Press the Windows key + X to open the quick access menu.
  3. Select “Device Manager” from the list.
  4. In the Device Manager window, find “Network adapters” from the list and click the arrow or double-click to expand the category.
  5. Right-click on your Network Adapter.
  6. From the drop-down menu, select “Update driver“.
  7. In the update dialog, choose “Browse my computer for driver software“.
  8. Click on “Browse” and navigate to where you’ve downloaded and saved the appropriate network driver.
  9. Click “Next” to install the driver.
  10. Once the installation is complete, you may need to restart your computer for the changes to take effect.
  11. Test for TouchVPN connectivity issues.
How to update network drivers.

Mac OS:

  1. Click on the Apple menu in the top left corner of your screen.
  2. Select “System Preferences…” from the drop-down menu.
  3. In the System Preferences window, click on the “Software Update” option.
  4. Your Mac will now check for any available software updates. If an update is available, this will include any updates to your network drivers.
  5. Click on “Update Now” to download and install the updates. If your system is already up-to-date, you will see a message saying “Your Mac is up to date“.
  6. Depending on the size of the update, this may take some time. You might need to enter your admin password to authenticate the updates.
  7. Once the updates have been installed, restart your Mac to ensure that the updates take effect.
  8. Test if TouchVPN is working or connecting.

13. Contact Your ISP

In some very rare cases, your Internet Service Provider (ISP) might be blocking the VPN connection to TouchVPN.

If you suspect your ISP is blocking TouchVPN from connecting to the internet, reach out to their customer service. Ask if they block VPN connections and if there’s anything they can do to help. Some ISPs might be willing to change your settings or suggest a workaround.

14. Try Using Obfuscated Servers

If VPNs are heavily restricted in your region, TouchVPN’s obfuscated servers can help. These servers disguise VPN traffic as regular internet traffic, helping you bypass VPN blocks.

To use obfuscated servers:

  1. Open the TouchVPN app.
  2. Go to the settings menu.
  3. Enable ‘Obfuscated Servers‘.
  4. Go back to the main screen and connect to a server as usual.

15. Contact TouchVPN Support

If you’ve tried everything and TouchVPN still isn’t working, it’s time to contact TouchVPN Support. They have a team of experts ready to help with technical issues. You can reach them through live chat or email.

Explain exactly what’s going on with TouchVPN on your devices that it’s not working, and all the troubleshooting steps that you did. Be as detailed as possible and hope for the best.

Why TouchVPN is not working?

TouchVPN might not be working for various reasons, including:

1. Internet Connection Issues

TouchVPN relies on your internet connection to function. If your internet is slow, unstable, or completely down, TouchVPN won’t be able to establish a secure connection.

2. Server Overload

TouchVPN has thousands of servers worldwide. However, if too many users connect to the same server, it can become overloaded, leading to slow speeds or connection failures.

3. Outdated TouchVPN Version

Running an outdated version of TouchVPN can cause compatibility issues with your device’s operating system or other software.

4. Firewall or Antivirus Conflicts

Firewalls and antivirus software are designed to protect your device from threats. However, they can sometimes mistakenly block TouchVPN.

5. Incorrect DNS Settings

The Domain Name System (DNS) translates domain names into IP addresses. If your DNS settings are incorrect, TouchVPN might not be able to connect to the server.

6. VPN Protocol Issues

TouchVPN uses protocols like OpenVPN and IKEv2/IPSec to secure your data. If you’re having trouble connecting, it might be due to a problem with the VPN protocol.

7. Device-Specific Issues

Sometimes, the issue might be specific to your device. This could be due to outdated network drivers, conflicts with other software, or device-specific settings.

Why is TouchVPN connected but not working?

If your internet doesn’t work when TouchVPN is connected, it could be due to a server issue or a problem with your VPN protocol. Try switching to a different server or changing your VPN protocol.

Why is TouchVPN so slow?

TouchVPN can be slow if the server you’re connected to is overloaded, if your internet connection is slow, or if there’s a conflict with your device’s settings. Try switching to a different server, check your internet speed, and ensure TouchVPN is updated to the latest version.

Can my ISP block TouchVPN?

Yes, some ISPs might block VPN connections. If you suspect your ISP is blocking TouchVPN, contact their customer service for assistance.

How do I reset my TouchVPN app?

To reset your TouchVPN app, you’ll need to uninstall and then reinstall it. First, remove the app from your device using the standard uninstallation process for your operating system. After that, download the latest version of TouchVPN from their official website and install it. This process effectively resets the app to its default settings.

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