Is SurfEasy VPN Slow? Here’s how to fix it

Is SurfEasy VPN running super slow on your device? Experiencing slow internet or download speeds can be frustrating, especially when you’re relying on your VPN for secure and efficient browsing. But don’t worry, you’re not alone in this. Many users face similar slow speed issues, and the good news is, there are several ways to troubleshoot and improve your SurfEasy VPN internet download speed.

In this guide, we’ll find out why your SurfEasy VPN connection is running slow and provide you with practical steps to fix it.

So, let’s dive in and fix your slow SurfEasy VPN connection once and for all.

SurfEasy VPN Speed Test

Before diving into the troubleshooting steps, it’s important to confirm if your SurfEasy VPN is running slow. Here’s how you can test your VPN speed:

  • Disconnect SurfEasy VPN: Start by disconnecting SurfEasy VPN.
  • SurfEasy VPN Speed Test: Run a speed test on your regular internet connection. You can use online tools like for this. Note down the download and upload speeds.
  • Connect SurfEasy VPN: Now, connect to SurfEasy VPN and choose a server. Run the speed test again and compare the results with your previous test.
Check SurfEasy VPN slow speed

If your speed is significantly slower when connected to SurfEasy VPN, then it’s likely that your VPN is the cause of the slowdown.

To test the ping or latency of SurfEasy VPN, you can use the same speed test tool.

Quick fix

If errors don’t seem to go away, we recommend you switch to a different VPN provider.

We suggest NordVPN since it’s hands down the best VPN on the market right now.

How To Fix A Slow SurfEasy VPN Connection

In the following sections, we’ll provide you with practical and easy-to-follow steps to fix your slow SurfEasy VPN internet connection.

1. Change Your Server Location

One of the easiest ways to improve your SurfEasy VPN speed is to change your server location. The further the server is from your actual location, the slower your internet speed might be. This is due to the time it takes for data to travel back and forth.

Here’s how you can change your server location in SurfEasy VPN:

  • Open the SurfEasy VPN app on your device.
  • You’ll see a map with pins representing different server locations.
  • Click on a pin that’s closer to your actual location. For example, if you’re in Europe, try connecting to a server in Europe.
  • Once you’ve selected a new server, SurfEasy VPN will automatically connect to it.
  • Run a speed test to see if there’s an improvement in your VPN speed.

Remember, it’s not always about choosing the closest VPN server. Some nearby VPN servers might be congested with many users, which can also slow down your SurfEasy VPN connection. So a good idea would be to try 3-5 different server locations to get more speed results.

Illustration of different VPN servers to fix slow speed.

2. Check Your Internet Connection

Your VPN can only be as fast as your internet connection. If your base internet speed is slow, SurfEasy VPN won’t be able to improve it, and it can make it even slower.

Here’s how you can check and improve your internet connection:

  • Disconnect from SurfEasy VPN: Before starting, ensure you’re disconnected from SurfEasy VPN. We want to test your base internet speed without the VPN.
  • Run a Speed Test: Use an online tool like to check your internet speed. Note down the results.
  • Compare with Your Plan: Compare the speed test results with the speed promised by your internet service provider (ISP). If there’s a significant difference, there might be an issue with your ISP.
  • Restart Your Router: Sometimes, simply restarting your router can improve your internet speed. Turn off your router, wait for a minute, and then turn it back on. Rerun the speed test to see if there’s an improvement.

Remember, a good internet connection is the basis of a fast VPN experience. If your internet connection is slow by itself, then it might be even slower when using SurfEasy VPN.

3. Update SurfEasy VPN

Running outdated software can sometimes cause issues, including slow download speeds. SurfEasy VPN regularly releases updates to improve speed performance and fix bugs.

Here’s how you can update SurfEasy VPN:

  • Open the SurfEasy VPN app on your device.
  • Go to the settings menu. A gear icon usually represents this.
  • Look for an option that says ‘Update‘ or ‘Check for updates‘.
  • If there’s an update available, there should be a prompt to download and install it. Follow the instructions to complete the update.
  • Once the update is complete, restart the SurfEasy VPN app and connect to a server.
  • Run a speed test to see if there’s an improvement in your VPN speed.

Another way could be to go straight to the SurfEasy VPN website and download & install the latest version.

Update SurfEasy VPN

Keeping your SurfEasy VPN app up-to-date ensures you’re benefiting from the latest improvements and fixes, which can help improve your internet speed while using SurfEasy VPN.

4. Disable Firewall/Antivirus

Sometimes, your firewall or antivirus software can interfere with SurfEasy VPN and slow down your speed. While we don’t recommend keeping these security features off permanently, you can disable them temporarily to see if they’re causing the issue. Here’s how:

  • Open your firewall or antivirus software. The process will vary depending on the software you’re using.
  • Look for an option to disable the software temporarily. This is often found in the settings menu.
  • Once you’ve disabled the software, run SurfEasy VPN and connect to a server.
  • Run a speed test to see if there’s an improvement in your VPN speed.
How to unblock SurfEasy VPN on windows firewall.

If disabling your firewall or antivirus improves your speed, you might need to add SurfEasy VPN as an exception in your software’s settings.

5. Switch SurfEasy VPN Protocols

Different VPN protocols can affect your internet download speed. Some protocols prioritize speed, while others focus on security. SurfEasy VPN offers multiple protocols, and switching between them might help improve your speed. Here’s how:

  • Open the SurfEasy VPN app on your device.
  • Go to the settings menu.
  • Look for an option that says ‘VPN protocols‘.
  • You’ll see a list of available protocols. Try switching to a different protocol.
  • Once you’ve selected a new protocol, reconnect to a VPN server.
  • Run a speed test to see if SurfEasy VPN is still slow.

6. Test a Wired Connection

We get it. Wi-Fi is convenient. But sometimes, it can be a bit of a speed hog, especially when you’re far from the router, or there’s a wall or two in the way. And let’s not even get started on how other devices can interfere with your connection.

So, why not try a wired connection? It’s usually more stable and faster.

Here’s how:

  • Grab an Ethernet cable and plug it into your device and your router.
  • Once you’re all plugged in, your device should automatically switch over to the wired connection.
  • Now, fire up SurfEasy VPN and connect to a VPN server.
  • Run a speed test and see if things are looking up.
Ethernet cables on router.

Sure, it’s not as convenient as Wi-Fi, but if you’re after speed, it’s definitely worth a shot.

7. Reinstall SurfEasy VPN

If you’ve tried everything else and your SurfEasy VPN is still slow, it might be time to try reinstalling the app. Sometimes, files can get corrupted or settings can get mixed up, and a fresh install can set everything right again.

Here’s how:

  • First, you’ll need to uninstall SurfEasy VPN. The process will depend on your device, but it’s usually as simple as finding SurfEasy VPN in your list of installed apps and clicking ‘Uninstall‘.
  • Once you’ve uninstalled SurfEasy VPN, restart your device. This can help clear out any leftover files.
  • Now, head over to the SurfEasy VPN website and download the latest version of the app.
  • Install SurfEasy VPN, then open the app and sign in with your account.
  • Connect to a server and run a speed test to see if there’s an improvement.

Why is SurfEasy VPN running slow?

There could be several reasons why your SurfEasy VPN is running slower than expected. Understanding these factors can help you pinpoint the issue, find the right solution, and avoid future speed issues.

Here are some potential culprits:

  • Server Distance: The further the VPN server is from your actual location, the slower your speed might be. This is due to the time it takes for data to travel back and forth.
  • Bandwidth Limitations: If your internet service provider (ISP) has bandwidth limitations or if there’s heavy traffic on your network, your VPN speed could be affected.
  • Device Issues: Sometimes, the problem might not be with SurfEasy VPN or your internet connection but with the device you’re using. Older devices, in particular, might struggle to handle high-speed VPN connections.
  • Encryption Strength: SurfEasy VPN uses strong encryption to keep your data secure. While this is great for privacy, it can slow down your connection as it takes time to encrypt and decrypt data.
  • VPN Protocol: The type of VPN protocol you’re using can also impact your speed. Some protocols prioritize speed, while others focus on security.
  • Routing: Sometimes, the route your connection takes to reach the server can cause slowdowns and slow download speeds while using SurfEasy VPN. This is often out of your control, but switching to a different server can help.

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