VPN Not Working

Hotspot Shield not working with Amazon Prime? Here’s how to fix it

We’ve all been there. You’re ready to jump on Amazon Prime, but something’s holding you back. It’s that annoying issue where Hotspot Shield isn’t working with Amazon Prime for some unknown reasons. Frustrating, isn’t it? But don’t worry, you’re not alone; this problem is more common than you might think.

In this guide, we’ll explore why Hotspot Shield is not working with Amazon Prime and provide practical solutions to get you back on track. Whether you’re using Hotspot Shield to maintain your privacy or bypass IP Bans, we’ll walk you through the common problems and troubleshooting steps to ensure a smooth Amazon Prime experience.

VPN Not Working

Hotspot Shield not working with Amazon Prime? Here’s how to fix it!

So, if you’ve been scratching your head, wondering why Hotspot Shield and Amazon Prime aren’t playing nicely together, you’ve come to the right place.

Below, you will find step-by-step instructions on how to make Amazon Prime work while connected to a Hotspot Shield server and fix any issues you may have.

Why is Hotspot Shield not working with Amazon Prime?

While Hotspot Shield is a reliable and popular VPN service, there are times when it’s not working properly with Amazon Prime, and the reason for it isn’t so obvious.

Here are some of the most frequently reported problems when using Hotspot Shield with Amazon Prime:

  1. Proxy Error Message: This is perhaps the most common issue. When you try to access Amazon Prime, you’re greeted with a message saying you’re using a proxy or VPN, even if you’re using Hotspot Shield.
  2. Slow Connection Speeds: Sometimes, even if you can access Amazon Prime, the connection might be painfully slow.
  3. Automatic Disconnection: In some cases, users have reported being disconnected from Amazon Prime without any clear reason.
  4. Access Denied or Not Loading: Even with Hotspot Shield activated, some users find that they can’t access Amazon Prime at all, with the site simply refusing to load or open.
  5. Temporary Bans: Amazon Prime might temporarily ban users who are accessing the platform via a VPN.
  6. Inconsistent Server Connections: While some Hotspot Shield servers might work perfectly with Amazon Prime, others might not, leading to a hit-or-miss experience.

Quick fix

If errors don’t seem to go away, we recommend you switch to a different VPN provider.

We suggest NordVPN since it’s hands down the best VPN on the market right now.

1. Checking Your Internet Connection

It’s always a good idea to start with the basics. Your internet connection is the backbone of your online activities, and a weak or unstable connection can be the root cause of many issues.

Here’s how you can ensure your internet is up to the task:

  • Test Your Speed: Navigate to websites like Speedtest.net or Fast.com to check your internet speed.
  • Restart Your Router: Sometimes, simply turning off your router for a minute and then turning it back on can resolve many connectivity issues. It’s a quick fix that often works wonders.
  • Test Hotspot Shield: Check if Hotspot Shield is working and changing your IP Address by visiting What is my IP address?
What is my IP address?

2. Ensuring Your Hotspot Shield App is Up-to-Date

Running outdated Hotspot Shield software can sometimes cause issues, including issues like not allowing you to connect on specific websites like Amazon Prime.

Here’s a quick guide on updating Hotspot Shield:

  1. Check Your Version: Open Hotspot Shield and go to ‘Settings’ or ‘About’ to see your current version.
  2. Visit Hotspot Shield’s Website: The official download page will show the latest version.
  3. Update If Needed: If your version is outdated:
    • PC: Download and install the latest version from the website.
    • Mobile: Update the app via your device’s app store.
  4. Restart: After updating, restart both the app and your device.
  5. Log In Again: You might need to sign back into your Hotspot Shield account.

3. Switching Hotspot Shield Servers

Sometimes, the server you’re connected to might be the issue that Hotspot Shield is not working with Amazon Prime. Switching to a different Hotspot Shield server can often resolve connectivity problems with Amazon Prime.

Here’s how to change VPN servers on Hotspot Shield:

  1. Open Hotspot Shield: Launch the app on your device.
  2. Disconnect: If you’re already connected to a server, disconnect from it.
  3. Choose a Different Server:
    • You can select a server from a different country or another within the same country.
    • Hotspot Shield also offers specialized servers. Try connecting to one of those.
  4. Reconnect: Once you’ve selected a new server, connect to it.
  5. Test Amazon Prime: Visit Amazon Prime and see if the issue persists.

Switching servers can bypass potential regional blocks, VPN server blocks, or overloaded servers, ensuring a smoother experience on Amazon Prime.

Illustration of different VPN servers to fix Hotspot Shield not working with Amazon Prime.

4. Clearing Your Browser Cache and Cookies

Over time, your browser saves data from your online activity that can sometimes interfere with how websites, including Amazon Prime, function. Clearing this cache data and cookies can often resolve VPN connectivity or loading issues.

Here’s a quick guide:

  1. Open Your Browser: Whether you’re using Chrome, Firefox, Safari, or any other browser, launch it.
  2. Access Settings: Navigate to the browser’s settings or options menu.
  3. Find Clear Data Option: Look for options like “Clear browsing data“, “Clear cache“, or “Clear cookies and site data“.
  4. Select Data to Clear: Ensure you’re clearing both cookies and cached images/files. You can choose the time range (e.g., ‘Last hour’, ‘Last 24 hours’, ‘All time’).
  5. Clear Data: Click on the clear or delete button.
  6. Restart Browser: Close and reopen your browser.
  7. Test Amazon Prime: Connect to Hotspot Shield, visit Amazon Prime, and check if the issue has been resolved.

Remember, clearing cookies will log you out of most websites, so have your login credentials handy for any sites you frequently visit. You can always keep all your passwords in one place by using NordPass.

How to clear browsing data and cookies to make Hotspot Shield work with Amazon Prime again.

5. Disable IPv6 Addresses

IPv6 is the latest version of the Internet Protocol, but not all platforms and services fully support it yet. Disabling IPv6 can sometimes resolve connectivity issues with Amazon Prime when using Hotspot Shield.

Here’s how to do it:

  1. Open Network Settings:
    • Windows: Go to ‘Control Panel‘ > ‘Network and Sharing Center‘ > ‘Change adapter settings‘.
    • Mac: Go to ‘System Preferences‘ > ‘Network‘.
  2. Right-click on Your Connection: This could be your Wi-Fi or Ethernet connection.
  3. Access Properties:
    • Windows: Choose ‘Properties‘.
    • Mac: Click ‘Advanced‘ and go to the ‘TCP/IP‘ tab.
  4. Locate IPv6:
    • Windows: Uncheck the box next to ‘Internet Protocol Version 6 (TCP/IPv6)‘.
    • Mac: Set the ‘Configure IPv6‘ option to ‘Link-local only‘.
  5. Save and Exit: Confirm any changes and close the settings.
  6. Restart Your Device: This ensures the changes take effect.
  7. Test Amazon Prime with Hotspot Shield: Try accessing Amazon Prime while connected to a Hotspot Shield server again to see if the issue is resolved.

6. Use Amazon Prime on Your Computer/Laptop

While Amazon Prime is accessible on various devices, including smartphones and tablets, using it on a computer or laptop can sometimes offer a more stable experience.

Here’s why and how:

  1. Better Stability: Computers and laptops generally have more robust hardware and software, ensuring a smoother browsing experience.
  2. Easier Troubleshooting: It’s simpler to adjust settings, clear cache, or make other changes on a computer compared to a mobile device.
  3. VPN Compatibility: Some VPN features or settings might be easier to configure on a computer.

7. Try a Different Browser

Sometimes, the browser itself can be the source of the problem. Switching to a different browser can help identify and potentially resolve the issue. So if you followed all the previous steps and Amazon Prime is still not working while using Hotspot Shield, then do the following:

  1. Choose an Alternative: If you’re using Chrome, consider trying Firefox, Safari, Edge, or Opera.
  2. Install and Update: Ensure that the browser you’re switching to is updated to the latest version.
  3. Disable Extensions: Some browser extensions can interfere with VPN connections or website functionality. Start with a clean browser or disable extensions to see if that resolves the issue.
  4. Access Amazon Prime: With the new browser, connect to Hotspot Shield and visit Amazon Prime and check if the Hotspot Shield issue persists.

Alternative solutions

If you’ve tried all the troubleshooting steps and still can’t get Amazon Prime to work seamlessly with Hotspot Shield, it might be time to consider some alternative solutions:

  1. Try a Different VPN Service: While Hotspot Shield is okay, it’s not the only VPN out there. Try Hotspot Shield, which works flawlessly with Amazon Prime.
  2. Use a Smart DNS: Smart DNS is a technology that can bypass geo-restrictions without routing your entire connection through a VPN.
  3. Use a Dedicated IP Address: Hotspot Shield offers a feature where you can get a dedicated IP address, which means it’s only used by you and not shared with other users. This can help bypass blocks that Amazon Prime might have on shared VPN IP addresses.

Why Use Hotspot Shield with Amazon Prime?

Like any online platform, Amazon Prime comes with its own challenges and issues. This is where Hotspot Shield steps in, offering a range of benefits to enhance your Amazon Prime experience:

  1. Bypassing Geo-restrictions: Some countries or networks might restrict access to Amazon Prime. With Hotspot Shield, you can easily bypass these restrictions and access Amazon Prime from anywhere in the world.
  2. Maintaining Anonymity: Privacy is a concern for many online users. When you use Hotspot Shield with Amazon Prime, your IP address is hidden, ensuring that anything you do remains private and you stay anonymous.
  3. Avoiding Bans: Sometimes, users might find themselves banned from Amazon Prime for reasons beyond their control. Hotspot Shield allows you to switch to a different IP address, helping you regain access in minutes.
  4. Improved Connection Stability: A good VPN can offer a more stable connection, reducing the chances of sudden disconnections or lags.

Still here?

Look, I get it – trying to use Amazon Prime while using Hotspot Shield can sometimes feel like you’re solving a puzzle. But hey, every puzzle has a solution, right? We’ve walked through a bunch of fixes together, and I’m confident one of them will do the trick for you.

Keep your spirits up, give those solutions a shot, and before you know it, you’ll be back to having fun on Amazon Prime.

Why does Amazon Prime block Hotspot Shield?

Amazon Prime might block certain IP addresses associated with VPNs, including Hotspot Shield, to prevent misuse, spam, or other malicious activities. It’s not specific to Hotspot Shield but can affect various VPN services.

Can Amazon Prime ban you for using Hotspot Shield?

Amazon Prime can temporarily ban users for a variety of reasons, not just for using a VPN. If you follow Amazon Prime’s terms of service and use Hotspot Shield for privacy and security, there shouldn’t be an issue.

Are there specific Hotspot Shield servers that work best with Amazon Prime?

It varies based on user location and server load. If one server doesn’t work, try switching to another.

What if I am not using a VPN and still get a proxy error?

This could be due to your network settings or ISP. Check if you’re using a proxy server or if your ISP has certain restrictions. Resetting your internet settings or using a different network might resolve the issue.

Does Hotspot Shield work with Amazon Prime?

Yes, Hotspot Shield can work with Amazon Prime. However, like any VPN service, there might be occasional hiccups or compatibility issues, which can usually be resolved with some troubleshooting.

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