Online account banned

Banned from Metamask? Get Unbanned and Recover your Account

Are you looking for a way to get around Metamask ban? You are in the right place. In this guide, you will find step-by-step how to get unbanned from Metamask and get back to it in a few minutes.

Understanding why Metamask banned your account is essential to avoid future issues as well as to be able to appeal your Metamask ban.

So you might be asking, what is a Metamask ban, how long does it last, and how can you bypass it?

Metamask: Bypass the ban vs. Appeal the ban

In this guide, you will find two Metamask ban workarounds. The first method is about bypassing the Metamask ban, while the second method is about appealing it.

A man thinking if he should get around the ban or appeal the ban.

A ban from Metamask means you are prohibited from accessing it.

In simple terms, if you broke the rules, you’re out of Metamask!

Whether you can get unbanned or not by appealing depends largely on the reason for the ban. For instance, if your account was banned for botting, the possibility of a successful appeal is quite different from a ban for extreme toxicity.

When Metamask bans your account, they store your device ID and hardware information to prevent you from creating a new account and using their platform again.

If they don’t recover your banned Metamask account, no worries; we have you covered. Follow the instructions below to create a new account and get back to it.

How To Get Around Metamask Ban

Here is a simple and effective method for regaining access to Metamask after being banned, whether on the same device or a new one.

If they refuse to lift your ban, they’ve most likely blacklisted you and every single piece of information related to you, which includes (payment methods, email, IP Address, and even hardware, etc.) from accessing Metamask.

1. Request Data Deletion

It’s a good idea to request a data deletion to start fresh and avoid any potential future bans.

Under the General Data Protection Regulation (GDPR) and other privacy laws, you have the right to request the deletion of your data from any service provider, including Metamask.

How to request a data deletion from Metamask:

  • Find a support email address from their website or a contact form.
  • Send an email to the Metamask support team.
    • In the subject line, write “Data Deletion Request”.
    • In the body of the email, include your name, username, and the email address associated with your account.
    • Clearly state that you’re requesting the deletion of your personal data.
  • They may require additional information or verification before processing your request.
Example email to request data deletion.

That’s it; you don’t have to wait until they confirm that all your data has been removed to proceed with the guide.

2. Uninstall the Metamask app

Uninstall the Metamask app or browser activity from your devices and ensure no files are left that could link you back to the ban.

On your Android phone, navigate to Settings > Manage Apps or Settings > Apps to access the complete list of installed apps. Look for Metamask, Select it, and then press the uninstall option.

On IOS devices, navigate to Settings > General > iPhone Storage and choose to delete Metamask.

On PC or if you use just the browser, preferably uninstall the browser and reinstall it.

3. Get A New Phone Number Ready.

You shouldn’t create a new account with the same phone number because you will get banned from Metamask instantly.

Most free phone numbers, like Google Voice and TextMe Now app numbers, are already flagged by Metamask and major platforms and increase the chances of getting flagged.

No worries, though; there are easy ways to get around this.

How to get a cheap phone number to register on any website.

4. Get A New Email Address.

You won’t be able to create a new Metamask account with the same email address. You will be instantly linked to the previous ban, and your new account will be flagged and banned shortly after.

You can use any email service provider, but I recommend using Gmail. It’s free and allows you to easily link your Metamask account.

How to create a new gmail account.

5. Get A High-Quality IP Address.

Hiding your IP address from Metamask is a crucial step in bypassing a ban. It can make or break all the efforts you have made so far. The most effective method to change your IP address is by using a VPN service. While proxy servers can also be used, they require a good setup to avoid disconnections and to keep your IP hidden. Therefore, it’s better to stick with a reliable VPN.

I couldn’t find a way to make this work for free because you’ll need a good VPN 100%, but you can try NordVPN, which is an affordable option, and WORKS with Metamask bans.

Once you have downloaded and installed NordVPN, do the following:

  • Run NordVPN, go to Settings, and enable the “Kill Switch” option
  • Make sure you have enabled OpenVPN (TCP) protocol from the settings tab.
  • Click on Servers List and choose the location you wish.
Shows how to connect to a VPN server using NordVPN.

6. Create a New Metamask Account.

Now that we have everything we need to create a new Metamask account, let’s go ahead and create one. Below you can find how to create a new Metamask account after being banned.

How to create a new Metamask account:

  • Make sure you are connected to a VPN server on your device.
  • Open the app or official website and click “Create Account“.
  • Create a strong password to secure your Metamask account.
  • Enter your new email and mobile phone number, and proceed with the on-screen instructions to complete the registration.

Once your new account is created, don’t do anything else for now.

Tips for your new Metamask account

I want you to be careful and strictly follow my instructions and tips to avoid being banned from Metamask.

  • New payment details:
    • If you plan on making purchases on Metamask, consider using a different card than the one you used on your previous account.
  • Use the VPN for 40-60 days at least:
    • It is recommended to use a VPN while accessing Metamask for the first 40-60 days after setting up your account. After that period, you may choose to stop using the VPN. This will allow Metamask enough time to thoroughly delete your data (step 1) and establish trust with your new account and device.
  • Double-check the VPN:
    • Always double-check that you are connected to a VPN server before connecting to Metamask.
  • Avoid using any of the same information from your previously banned account:
    • Device, email, phone number, etc.
  • Don’t break Metamask’s rules:
    • It is important to carefully read and adhere to Metamask’s community guidelines and terms of use.

Appeal your Metamask account ban

While appealing your Metamask account ban, It is strongly recommended that you use the same device and connect from the same WiFi or mobile network that you usually use when accessing Metamask.

This will allow them to easily verify that you are the rightful owner of the account, avoiding unnecessary questions and back-and-forth communication.

In case your Metamask account was hacked at some point in the past, you MUST mention it.

1. Complete the Appeal Form

Here are some easy-to-follow instructions on how to appeal your ban.

Navigate to the official website of Metamask.

Scroll down on the home page, and look for the “Help”, “Support”, or “Help Center” page and click on it.

How to find the the support page to get in touch with a websites support team.

Under the “Suspended accounts” section locate the “Contact us” or “File an Appeal” option and click on it.

A photo showing how to find the "Contact Us" link on the homepage.

If a prompt asks you to log in again, enter your details to log in.

Now you will see a form requesting personal information and additional details regarding your ban.

When appealing a ban on Metamask, it’s crucial to remain polite, concise, and provide relevant details to the support team regarding your account and the situation.

Here’s a suggested structure to help you write an effective appeal to Metamask:

  1. Begin with a polite salutation: Start by addressing the Metamask support team with a warm greeting, such as “Dear Metamask Support Team, I hope you are doing great!”.
  2. Introduce yourself: Briefly introduce yourself and provide your full name, username, and email address associated with your Metamask. This will help the support team identify your account quickly.
  3. Explain the issue: Explain clearly and concisely that your account has been banned, stating the type and reason provided by Metamask.
  4. Acknowledge any mistakes: If you unintentionally violated Metamask’s guidelines, acknowledge your mistakes, express understanding of the rules and assure the support team that you won’t repeat the same errors in the future.
  5. Present your case: Politely explain why you believe it was unjustified and provide relevant evidence such as screenshots or supporting documents.(Everything helps, so don’t skip screenshots because you are lazy or you think that it won’t help.)
  6. Request a review: Request the support team to review your case and request a reconsideration of the ban. Express your willingness to cooperate and provide any additional information they may require.
  7. Thank the support team: Show gratitude for their time and effort in reviewing your case and thank them in advance for their assistance.
  8. Sign off: End your appeal with a polite closing, such as “Sincerely” or “Best regards,” followed by your name.

Subject: Request for Account Ban Reconsideration: [Your Full Name]

Dear Metamask Support Team,

I hope this message finds you well and in good spirits. My name is [Your Full Name], and I am reaching out to discuss an issue regarding my account ([username]), associated with the email address [your.email@example.com] on your platform.

Recently, I discovered that my account has been banned due to [mention the type and reason provided by Metamask]. I genuinely understand the importance of maintaining a respectful and harmonious community on Metamask, and I acknowledge if I may have inadvertently violated any of your guidelines. I deeply regret any inconvenience caused and assure you that such missteps will not reoccur in the future.

Upon reviewing the circumstances and the guidelines, I believe that the ban might have been a misunderstanding. I have attached relevant screenshots and supporting documents that elucidate my actions and provide context to the situation. I am hopeful that these attachments will offer a clearer picture and aid in resolving the matter at hand.

I kindly request a review and reconsideration of the ban imposed on my account. I am more than willing to provide any further information or clarification you may require to process this appeal. My utmost priority is to adhere to the guidelines set forth by Metamask and continue being a constructive member of this community.

I sincerely appreciate the time and effort dedicated by the Support Team to address such issues and ensure a safe and friendly environment for all users. Thank you in advance for your assistance and understanding.

Looking forward to your positive response.

Warmest regards,

[Your Full Name] [Your Contact Information, if necessary]

DON’T LIE. If they decide to manually review your case, believe me, they will find out instantly if you’ve lied to them in your appeal and will permanently ban your Metamask, and you won’t be able to appeal again. They have logs about everything you’ve done with your account, so don’t be a smartass.

After filling out the form, press “Submit”. This sends your ban appeal to Metamask’s customer support, bringing you one step closer to unbanning your account.

2. Wait for a response

Once you have submitted your appeal to Metamask, the next step is to wait patiently for a response. Please keep in mind that the support team may receive a large number of appeal requests, so it may take some time for them to thoroughly review your case.

During the waiting period, it’s best to avoid submitting multiple appeals. Doing so might slow down the process and hurt your chances of being unbanned.

If your ban is lifted, learn from the experience and avoid making the same mistakes in the future.

If your appeal is unsuccessful, you still have the option to follow the first method to get around the Metamask ban.

How long does Metamask ban last?

The duration of a Metamask ban can vary significantly based on the nature of the offense committed by the user.

For minor offenses, such as violations of community guidelines, a first-time ban may last for a few days. If a second offense occurs, the ban duration extends further, while a third offense can lead to a permanent ban. In more severe cases or repeated violations, Metamask could impose a permanent ban instantly on the account.

How to know if Metamask banned you?

If you’ve been banned on Metamask, the platform makes it relatively clear through several indicators:

  1. Notification Upon Login:
    • When attempting to log into your Metamask account, you will receive a notification informing you of the ban if your account has indeed been banned. This message will appear when you try to log in, signaling a violation of Metamask’s Terms of Use and/or Community Guidelines?.
  2. Error Message:
    • You will encounter an error message indicating that you have violated Metamask’s terms of use if you are banned when you log in.
  3. Pop-up Screen:
    • Unlike a Metamask shadowban, a full ban on Metamask will trigger a pop-up screen when you try to access your account.
  4. Ban Notification:
    • Metamask will send a notification stating that your profile has been banned.
  5. Shadow Ban:
    • No notifications, no warnings, no email; you will have to find out yourself.

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