Online account banned

Banned from Heroes of the Storm? Get Unbanned and Recover your Account

Are you looking for a way to get around Heroes of the Storm ban? You are in the right place. In this guide, you will find step-by-step how to get unbanned from Heroes of the Storm and get back to it in a few minutes.

Understanding why Heroes of the Storm banned your account is essential to avoid future issues as well as to be able to appeal your Heroes of the Storm ban.

So you might be asking, what is a Heroes of the Storm ban, how long does it last, and how can you bypass it?

Heroes of the Storm: Bypass the ban vs. Appeal the ban

In this guide, you will find two Heroes of the Storm ban workarounds. The first method is about bypassing the Heroes of the Storm ban while the second method is about appealing the Heroes of the Storm ban.

A man thinking if he should get around the ban or appeal the ban.

A ban from Heroes of the Storm means you are prohibited from accessing it.

In simple terms, if you broke the rules, you’re out of Heroes of the Storm!

Whether you can get unbanned or not by appealing depends largely on the reason for the ban. For instance, if your account was banned for botting, the possibility of a successful appeal is quite different from a ban for extreme toxicity.

When Heroes of the Storm bans your account, they store your device ID and hardware information to prevent you from creating a new account and using their platform again.

If they don’t recover your banned Heroes of the Storm account, no worries; we have you covered. Follow the instructions below to create a new account and get back to it.

How To Get Around Heroes of the Storm Ban

Here is a simple and effective method for regaining access to Heroes of the Storm after being banned and start playing your favorite game in a few minutes.

If they refuse to lift your ban, they’ve most likely blacklisted you and every single piece of information related to you, which includes (payment methods, email, IP Address, and even your hardware(HWID), etc.) from accessing Heroes of the Storm.

1. Request Data Deletion

It’s a good idea to request a data deletion to start fresh and avoid any potential future bans.

Under the General Data Protection Regulation (GDPR) and other privacy laws, you have the right to request the deletion of your data from any game or service provider, including Heroes of the Storm.

How to request a data deletion from Heroes of the Storm:

  • Find a support email address from their website or a contact form.
  • Send an email to the Heroes of the Storm support team.
    • In the subject line, write “Data Deletion Request”.
    • In the body of the email, include your name, username, and the email address associated with your game account.
    • Clearly state that you’re requesting the deletion of your personal data.
  • They may require additional information or verification before processing your request.
Example email to request data deletion.

That’s it; you don’t have to wait until they confirm that all your data has been removed to proceed with the guide.

2. Uninstall Heroes of the Storm

Uninstall Heroes of the Storm from your PC and ensure no files are left that could link you back to the ban.

To begin fixing the HWID ban issue, it is crucial that you completely uninstall the game and remove every related file from your computer. This is essential to avoid any potential traces of files that could be linked to the ban.

Make sure you moved the “HWID Bypass” folder to your C: drive.

Go ahead and download Revo Uninstaller.

Install it on your PC and run the program.

Look for Heroes of the Storm, right-click on it, and choose “Uninstall” and “Continue“.

Choose “Advanced“, and click on the “Scan” button.

Choose Advanced, and click on the "Scan" button.

Now, you should see a list of all the leftovers and registry keys that would have been left on your PC after a normal uninstallation of Heroes of the Storm. You don’t want those files/registry keys to link you back to ban.

Click on “Select All” and click the button “Delete“.

Delete all registry leftovers from your PC.

Another window will pop up with more game file leftovers.

Again, click “Select All” and “Delete“.

Delete more leftovers from the game.

That’s it, you can move on to the next step.

3. Mask & Setup your IP Address

Hiding your IP address from Heroes of the Storm is a crucial step in bypassing a ban. It can make or break all the efforts you have made so far. The most effective method to change your IP address is by using a VPN service. While proxy servers can also be used, they require a good setup to avoid disconnections and to keep your IP hidden. Therefore, it’s better to stick with a reliable VPN.

I couldn’t find a way to make this work for free because you’ll need a good VPN 100%, but you can try NordVPN, which is an affordable option, and WORKS with Heroes of the Storm bans.

Once you have downloaded and installed NordVPN, do the following:

  • Run NordVPN, go to Settings, and enable the “Kill Switch” option
  • Make sure you have enabled OpenVPN (TCP) protocol from the settings tab.
  • Click on Servers List and choose the location you wish.
Shows how to connect to a VPN server using NordVPN.

Step 4 – Change your MAC address.

The MAC address is immediately banned by Heroes of the Storm, so it’s crucial to ensure that you have a different one.

Here are the step-by-step instructions for changing your MAC address on any Windows computer.

Navigate to Windows “Settings“.

How to find Windows Settings.

Click on “Network & Internet“.

Network & Internet Windows setting.

Click on “Change adapter options“.

How to change adapter settings in Windows

Right-click on your primary internet adapter and click on “Properties“.

Adapter Properties.

Choose Client for Microsoft Networks, and click Configure.

Client for Microsoft Networks configuration

Navigate to the “Advanced” tab and choose “Network Address“.

Now go to Browserling, generate a new MAC address, copy it, and paste it into the “Network address” box.

How to change MAC address on network adapter in Windows.

Click “OK“, and you will be disconnected from the internet for a few seconds/minutes. No worries, it will get back up.

Now do the same thing for the NordVPN adapter. Right-click on the NordVPN adapter and choose “Properties“.

Configuring the NordVPN adapter.

Choose “Client for Microsoft Networks” and click “Configure“. Navigate to the “Advanced” tab, choose “MAC Address“, and paste a newly generated MAC address from the generator.

How to change MAC address of NordVPN adapter in Windows.

Once you’ve changed your ethernet/wifi adapter and NordVPN’s adapter MAC Address, proceed to the next step.

Alternative: spoof Mac Address

Here is an alternative way to spoof your MAC address.

Download Technitium MAC Address Changer, install it on your PC, and follow the instructions below.

Run Technitium MAC Address Changer, select your network Connection, click on the “Random MAC Address” button, and click “Change Now!“.

Change MAC Address.

Step 5 – Create or buy a new game account.

Now that you have everything ready, it’s time to create a new game account or buy a cheap one from one of these websites: MMOGA, MMOGAH, G2G

To get started, please go to the official website of Heroes of the Storm and sign up for a new account using fresh and unique details.

Once you have created a new account, refrain from taking any actions and proceed to the next step of this guide.

TIPS:

  • Use the most commonly used email providers ( Gmail, Hotmail, Yahoo, Protonmail, etc.) Avoid temporary emails.
  • Create a strong password to secure your Heroes of the Storm account.
  • The same goes for the phone number. Don’t use the free numbers you’ll find on websites on the internet. Instead, use a phone number you have never used before, and get a cheap one from Tossable Digits, Hushed TextVerified or SMSPVA
  • Don’t use Russian Numbers until further notice.

Step 6 – Set up Heroes of the Storm correctly.

Please download and install Heroes of the Storm from the official website, but do not launch the game yet.

  • Open NordVPN, go to “Settings” and make sure “Kill Switch” is enabled.
  • Connect to a server in your preferred country. (Servers closer to you will get you better ping and no VPN packet loss)
  • Run the game and log in with your new account.

ALWAYS ACTIVATE NORDVPN BEFORE OPENING THE GAME, or you may get banned instantly again.

Appeal your Heroes of the Storm account ban

While appealing your Heroes of the Storm account ban, It is strongly recommended that you use the same device and connect from the same WiFi or mobile network that you usually use when playing Heroes of the Storm.

This will allow them to easily verify that you are the rightful owner of the account, avoiding unnecessary questions and back-and-forth communication.

In case your Heroes of the Storm account was hacked at some point in the past, you MUST mention it.

1. Complete the Appeal Form

Here are some easy-to-follow instructions on how to appeal your ban.

Navigate to the official website of Heroes of the Storm.

Scroll down on the home page, and look for the “Help”, “Support”, or “Help Center” page and click on it.

How to find the the support page to get in touch with a websites support team.

Under the “Suspended accounts” section locate the “Contact us” or “File an Appeal” option and click on it.

A photo showing how to find the "Contact Us" link on the homepage.

If a prompt asks you to log in again, enter your details to log in.

Now you will see a form requesting personal information and additional details regarding your ban.

When appealing a ban on Heroes of the Storm, it’s crucial to remain polite, concise, and provide relevant details to the support team regarding your account and the situation.

Here’s a suggested structure to help you write an effective appeal to Heroes of the Storm:

  1. Begin with a polite salutation: Start by addressing the Heroes of the Storm support team with a warm greeting, such as “Dear Heroes of the Storm Support Team, I hope you are doing great!”.
  2. Introduce yourself: Briefly introduce yourself and provide your full name, username, and email address associated with your Heroes of the Storm. This will help the support team identify your account quickly.
  3. Explain the issue: Explain clearly and concisely that your account has been banned, stating the type and reason provided by Heroes of the Storm.
  4. Acknowledge any mistakes: If you unintentionally violated Heroes of the Storm’s guidelines, acknowledge your mistakes, express understanding of the rules, and assure the support team that you won’t repeat the same errors in the future.
  5. Present your case: Politely explain why you believe it was unjustified and provide relevant evidence such as screenshots or supporting documents. (Everything helps, so don’t skip screenshots because you are lazy or you think that it won’t help.)
  6. Request a review: Request the support team to review your case and request a reconsideration of the ban. Express your willingness to cooperate and provide any additional information they may require.
  7. Thank the support team: Show gratitude for their time and effort in reviewing your case, and thank them in advance for their assistance.
  8. Sign off: End your appeal with a polite closing, such as “Sincerely” or “Best regards,” followed by your name.

Subject: Request for Account Ban Reconsideration: [Your Full Name]

Dear Heroes of the Storm Support Team,

I hope this message finds you well and in good spirits. My name is [Your Full Name], and I am reaching out to discuss an issue regarding my account ([username]), associated with the email address [your.email@example.com] on your platform.

Recently, I discovered that my account has been banned due to [mention the type and reason provided by Heroes of the Storm]. I genuinely understand the importance of maintaining a respectful and harmonious community on Heroes of the Storm, and I acknowledge if I may have inadvertently violated any of your guidelines. I deeply regret any inconvenience caused and assure you that such missteps will not reoccur in the future.

Upon reviewing the circumstances and the guidelines, I believe that the ban might have been a misunderstanding. I have attached relevant screenshots and a short video that explains my actions and provides context to the situation.

I kindly request a review and reconsideration of the ban imposed on my account. I am more than willing to provide any further information or clarification you may require to process this appeal. My utmost priority is to adhere to the guidelines set forth by Heroes of the Storm and continue being a constructive member of this community.

I sincerely appreciate the time and effort dedicated by the Support Team to address such issues and ensure a safe and friendly environment for all users. Thank you in advance for your assistance and understanding.

Looking forward to your positive response.

Warmest regards,

[Your Full Name] [Your Contact Information, if necessary]

DON’T LIE. If they decide to manually review your case, believe me, they will find out instantly if you’ve lied to them in your appeal and will permanently ban your Heroes of the Storm, and you won’t be able to appeal again. They have logs about everything you’ve done with your account, so don’t be a smartass.

After filling out the form, press “Submit”. This sends your ban appeal to Heroes of the Storm’s customer support, bringing you one step closer to unbanning your account.

2. Wait for a response

Once you have submitted your appeal to Heroes of the Storm, the next step is to wait patiently for a response. Please keep in mind that the support team may receive a large number of appeal requests, so it may take some time for them to thoroughly review your case.

During the waiting period, it’s best to avoid submitting multiple appeals. Doing so might slow down the process and hurt your chances of being unbanned.

If your ban is lifted, learn from the experience and avoid making the same mistakes in the future.

If your appeal is unsuccessful, you still have the option to follow the first method to get around the Heroes of the Storm ban.

How long does Heroes of the Storm ban last?

The duration of a Heroes of the Storm ban can vary significantly based on the nature of the offense committed by the player.

How Can I Recover my Account After Being Falsely Banned from Heroes of the Storm?

If you feel that you have been unfairly given a heroes of the storm ban, you can try reaching out to the game’s support team. Provide any evidence you have to support your claim and be polite and respectful. Explain your situation clearly and hope for a positive resolution.

How to know if Heroes of the Storm banned you?

If you’ve been banned on Heroes of the Storm, the platform makes it relatively clear through several indicators:

  1. Notification Upon Login:
    • When attempting to log into your Heroes of the Storm account, you will receive a notification informing you of the ban if your account has indeed been banned. This message will appear when you try to log in, signaling a violation of Heroes of the Storm’s Terms of Use and/or Community Guidelines?.
  2. Error Message:
    • You will encounter an error message indicating that you have violated Heroes of the Storm’s terms of use if you are banned when you log in.
  3. Pop-up Screen:
    • Unlike a Heroes of the Storm shadowban, a full ban on Heroes of the Storm will trigger a pop-up screen when you try to access your account.
  4. Ban Notification/Email:
    • Heroes of the Storm will send a notification or email stating that your game account has been banned.
  5. Shadow Ban:
    • Experiencing long queues, game loading issues, or getting kicked out instantly may indicate that you have been shadow-banned from Heroes of the Storm.

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