Atlas VPN Not Working or Connecting? Here’s how to fix it

Have you ever settled down for a gaming session or a movie marathon on Netflix, only to find that Atlas VPN is not working? It’s a frustrating situation, we know. But don’t worry, you’re not alone, and we’re here to help.

In this guide, we’ll walk you through a series of troubleshooting steps to get Atlas VPN up and running again. Whether it’s a case of Atlas VPN not working correctly or even if Atlas VPN is not connecting to servers at all, we’ve got you covered.

We’ve compiled a list of potential solutions, ranging from basic checks to more advanced procedures. Each step is designed to tackle a specific issue that might be causing your Atlas VPN to stop working or connecting to servers.

Atlas VPN Not working

Before diving into the solutions, it’s essential to understand what might be causing the issue that Atlas VPN is not working on your device. Knowing the root cause can save you time and lead you directly to the right solution.

Remember, the goal here is to fix any issues that are preventing Atlas VPN from working properly on your device. So, let’s dive in and get Atlas VPN working again in no time.

Quick fix

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1. Restart Your Device

Sometimes, the simplest solutions are the most effective. Restarting your device can clear temporary conflicts or glitches that might be causing Atlas VPN not to work.

Restarting clears the device’s memory and stops all processes, including any that might be conflicting with Atlas VPN and not allowing it to work correctly. It’s like giving your device a fresh start, and it often resolves various software-related issues.

2. Check Your Internet Connection

Atlas VPN connection relies on your internet connection, so if there’s an issue with your internet, Atlas VPN won’t work or connect to the internet.

• Test Your Connection: Open a web browser and try accessing different websites. If you can’t connect, the issue might be with your internet connection.
• Check Your Wi-Fi: If you’re on Wi-Fi, ensure you’re connected to the right network and that the signal strength is good.
• Check Your Ethernet Cable: Try a different ethernet cable if you have one.
• Restart Your Router: Sometimes, restarting your router can resolve connection issues.

3. Update the Atlas VPN app

Keeping Atlas VPN up to date ensures the following:

1. Bug Fixes: Updates often contain fixes for bugs or other technical issues that have been identified in previous versions of the software. If you’re experiencing problems with Atlas VPN not working, these may be known issues that have been resolved in the latest Atlas VPN app version.
2. Compatibility Updates: As operating systems like Windows get updated, applications must also be updated to ensure they remain compatible with the system changes. If your operating system has received a recent update, it’s important to update Atlas VPN to ensure it continues working properly.
3. Performance Improvements: Software updates often come with enhancements that improve the speed and performance of the application.
4. Security Enhancements: VPN applications like Atlas VPN manage sensitive data (like your internet traffic). Consequently, they are often targeted by malicious entities. Therefore, regular updates often include patches for newly discovered security vulnerabilities.
5. New Features: Updates may also introduce new features or enhancements to existing ones for improved user experience.

Updating from the app is usually the easiest way:

1. Open the Atlas VPN app.
2. Go to the settings menu.
3. Look for the ‘Check for Updates‘ option and click on it.
4. Follow the on-screen instructions to complete the update.

If updating from the app doesn’t work or there is no update available, you can download the latest version directly from Atlas VPN’s website:

1. Visit Atlas VPN’s download page.
2. Select your device’s operating system.
3. Download the latest version and follow the installation instructions.

4. Try a Different VPN Server

Sometimes, the VPN server you’re trying to connect to might be experiencing issues. Trying to connect to a different Atlas VPN server can often resolve the problem.

• Switch Servers: Atlas VPN has hundreds of VPN servers worldwide. If one doesn’t work, there are plenty more to choose from. Simply disconnect from the current server and choose a different one from the server list to establish your VPN connection.
• Use the Quick Connect Feature: Atlas VPN’s Quick Connect feature automatically selects the best server for you to setup a VPN connection. It considers factors like server load and distance to ensure a smooth connection.

5. Reinstall Atlas VPN

If, after updating, Atlas VPN is still not working or connecting to servers, reinstalling Atlas VPN might help. This process ensures you have a clean installation without any potential file conflicts.

Another thing you could do, is to uninstall the tap Atlas VPN Windows adapter and let it reinstall it self.

Below, you can find comprehensive instructions to reinstall Atlas VPN on different devices:

Windows

1. Open the Control Panel.
2. Click on “Uninstall a program” under “Programs“.
3. Locate Atlas VPN from the list and click on “Uninstall“.
4. Follow the prompts to complete the uninstallation.
5. Restart your system to ensure all Atlas VPN components have been removed.
6. Visit the official Atlas VPN website and download the latest version of the software.
7. Install the downloaded software by opening the .exe file and follow the on-screen prompts.
8. Check if Atlas VPN is still not working or connecting to servers.

Mac OS

1. Open “Finder“.
2. Find the Atlas VPN app in the Applications folder.
3. Drag the Atlas VPN icon to the Trash.
4. Empty the Trash to complete the uninstallation.
5. Download the latest version of Atlas VPN from the App Store or from the official website.
6. Once downloaded, open it from your Applications folder.
7. Check if Atlas VPN is still not working or connecting to servers.

iOS

1. Locate Atlas VPN from your device’s Homescreen.
2. Press and hold the Atlas VPN icon until it shakes.
3. Click on the ‘X‘ that appears in the corner of the icon to delete it.
4. Go to the App Store.
5. Search for Atlas VPN.
6. Click “Get” to download and then install it.
7. Check if Atlas VPN is still not working or connecting to servers.

Android

1. Locate Atlas VPN from your device’s Apps screen.
2. Long press the Atlas VPN icon.
3. Drag the icon to “Uninstall” at the top of the screen.
4. Download the Atlas VPN app from the Google Play Store and install it.
5. Check if Atlas VPN is still not working or connecting to servers.

Linux

1. Open Terminal.
2. If you installed Atlas VPN from the repository: Run sudo apt-get remove Atlas VPN* If you installed Atlas VPN from the .deb package: Run sudo dpkg –purge Atlas VPN*.
3. Download Atlas VPN from the Atlas VPN’s official website.
4. Open the Terminal in the directory with the downloaded package.
5. Install the .deb package by running: sudo dpkg -i file_name.deb (file_name.deb should be replaced with the name of the package you’ve downloaded).
6. Check if Atlas VPN is still not working or connecting to servers.

As always, it’s a good idea to restart your device after uninstalling the old VPN before proceeding with the new installation.

6. Change Your VPN Protocol

Atlas VPN uses different VPN protocols to secure your data. If you’re having trouble connecting to Atlas VPN servers or it’s not working at all, switching your VPN protocol might help solve any connectivity issues.

Each protocol has its strengths and weaknesses:

• OpenVPN: Highly secure and versatile, but can be slower than other protocols.
• IKEv2/IPSec: Fast and secure, and excellent at reconnecting if your internet connection drops.
• WireGuard: Fast and secure connections.

How to Switch Between Protocols:

1. Open the Atlas VPN app.
2. Go to the settings menu.
3. Look for the ‘VPN Protocol‘ option and select a different protocol.
4. Try connecting to a server again.

7. Check Your Firewall Settings

Firewalls monitor and control incoming and outgoing network traffic based on predetermined security rules. However, they can sometimes block your Atlas VPN connection and prevent it from working as usual.

If Atlas VPN is not working due to firewall blocking, you can add it as an exception:

Windows:

1. Press the Windows key, then start typing “firewall”.
2. Select the “Windows Defender Firewall” option.
3. In the left sidebar, click on “Allow an app or feature through Windows Defender Firewall.“
4. Click the “Change Settings” button for administrative privileges.
5. Look for Atlas VPN in the list, and if it’s missing, click “Allow another App” and browse to Atlas VPN exe file.
6. Check both “Private” and “Public” boxes next to Atlas VPN.
7. Click “OK.“

MacOS: MacOS firewall typically allows outgoing connections automatically (which is what Atlas VPN uses), but for completeness:

1. Click on the Apple menu, then select “System Preferences.“
2. Click on “Security” or “Security & Privacy.“
3. Select the “Firewall” tab.
4. Click the lock in the lower-left corner and provide your password to unlock it.
5. Click “Firewall Options.“
6. If Atlas VPN is listed, make sure it is set to “Allow incoming connections.” If not, click “+” and add Atlas VPN to the list.
7. Click “OK” when done.

Linux: Please note, the steps might vary slightly based on different distributions. Here’s a general guide on how to add Atlas VPN as an exception to a firewall using Uncomplicated Firewall (UFW):

1. Open Terminal.
2. Firstly, make sure UFW is installed, you can do this by typing:

sudo apt install ufw

3. Check the status of your UFW with the following command:

sudo ufw status

4. If UFW is not active you can activate it with the following command:

sudo ufw enable

5. Now, you need to find the exact directory path of the Atlas VPN client. You can typically find it in the /usr/bin directory.
6. Assuming the Atlas VPN client executable is located in /usr/bin/, use the following command to add it to UFW’s exception list:

sudo ufw allow out to any port 1194 proto udp from any to any app '/usr/bin/Atlas VPN'

Remember to replace /usr/bin/Atlas VPN with the actual path of your Atlas VPN executable file. The above command allows Atlas VPN to make outgoing connections using UDP on port 1194.

7. Finally, we must reload the UFW for the changes to take effect. Use the following command to do this:

sudo ufw reload

Please note: This guide uses UFW as an example because it is one of the most popular firewalls in Linux. Your distribution may use a different firewall or a different method to manage it.

8. Disable Your Antivirus Temporarily

While essential for protecting your device, antivirus software can sometimes cause Atlas VPN to stop working or even prevent it from opening. If you suspect this might be the case, try disabling your antivirus software temporarily or add Atlas VPN as an exception.

If disabling the antivirus resolves the issue, consider adding Atlas VPN as an exception in your antivirus settings. Here’s a general guide on how to do it:

1. Open your antivirus software.
2. Navigate to the settings or preferences menu.
3. Look for a section labeled ‘exceptions‘, ‘whitelist‘, or ‘allowed apps‘.
4. Add Atlas VPN to the list and save your changes.

Remember to re-enable your antivirus software as soon as you’re done testing, and Atlas VPN is back to working properly again.

9. Change Your DNS Settings

DNS (Domain Name System) is like the phonebook of the internet. If you’re having trouble connecting to Atlas VPN, changing your DNS server configuration settings might help.

Flushing your DNS cache removes all the information stored in it, allowing your computer to fetch new data. Here’s how you can do it:

• Windows: Open the Command Prompt and type ipconfig /flushdns, then press Enter.
• Mac: Open Terminal and type sudo killall -HUP mDNSResponder, then press Enter.
• Linux: Open Terminal and type sudo systemd-resolve –flush-caches, and hit Enter.

After flushing your DNS, try connecting to Atlas VPN again and check if it’s working.

10. Clear Your Cache and Cookies

Your browser’s cache and cookies can sometimes interfere with your Atlas VPN connection and prevent it from working as it should. Clearing them might resolve the issue.

1. Open your browser’s settings.
2. Look for the ‘Privacy‘ or ‘History‘ section.
3. Select ‘Clear browsing data‘ or ‘Clear history‘.
4. Make sure ‘Cookies‘ and ‘Cached images and files‘ are selected, then click ‘Clear data‘.

11. Disable Other VPN Services

Running multiple VPN services at the same time can cause conflicts. If you have other VPN software installed on your device, try disabling them before using Atlas VPN.

12. Update Your Network Drivers

Outdated network drivers can cause connectivity issues. Keeping them up to date can help ensure a smooth connection without errors and also a fresh network profile since it will reset network settings to defaults.

Here’s a general guide on how to update your network drivers on different devices:

Windows:

1. Firstly, download the appropriate driver for your Network Adapter from the manufacturer’s official website if you haven’t. (Intel, Realtek, or Killer)
2. Press the Windows key + X to open the quick access menu.
3. Select “Device Manager” from the list.
4. In the Device Manager window, find “Network adapters” from the list and click the arrow or double-click to expand the category.
5. Right-click on your Network Adapter.
6. From the drop-down menu, select “Update driver“.
7. In the update dialog, choose “Browse my computer for driver software“.
8. Click on “Browse” and navigate to where you’ve downloaded and saved the appropriate network driver.
9. Click “Next” to install the driver.
10. Once the installation is complete, you may need to restart your computer for the changes to take effect.
11. Test for Atlas VPN connectivity issues.

Mac OS:

1. Click on the Apple menu in the top left corner of your screen.
2. Select “System Preferences…” from the drop-down menu.
3. In the System Preferences window, click on the “Software Update” option.
4. Your Mac will now check for any available software updates. If an update is available, this will include any updates to your network drivers.
5. Click on “Update Now” to download and install the updates. If your system is already up-to-date, you will see a message saying “Your Mac is up to date“.
6. Depending on the size of the update, this may take some time. You might need to enter your admin password to authenticate the updates.
7. Once the updates have been installed, restart your Mac to ensure that the updates take effect.
8. Test if Atlas VPN is working or connecting.

13. Contact Your ISP

In some very rare cases, your Internet Service Provider (ISP) might be blocking the VPN connection to Atlas VPN.

If you suspect your ISP is blocking Atlas VPN from connecting to the internet, reach out to their customer service. Ask if they block VPN connections and if there’s anything they can do to help. Some ISPs might be willing to change your settings or suggest a workaround.

14. Try Using Obfuscated Servers

If VPNs are heavily restricted in your region, Atlas VPN’s obfuscated servers can help. These servers disguise VPN traffic as regular internet traffic, helping you bypass VPN blocks.

To use obfuscated servers:

1. Open the Atlas VPN app.
2. Go to the settings menu.
3. Enable ‘Obfuscated Servers‘.
4. Go back to the main screen and connect to a server as usual.

15. Contact Atlas VPN Support

If you’ve tried everything and Atlas VPN still isn’t working, it’s time to contact Atlas VPN Support. They have a team of experts ready to help with technical issues. You can reach them through live chat or email.

Explain exactly what’s going on with Atlas VPN on your devices that it’s not working, and all the troubleshooting steps that you did. Be as detailed as possible and hope for the best.

Why Atlas VPN is not working?

Atlas VPN might not be working for various reasons, including:

1. Internet Connection Issues

Atlas VPN relies on your internet connection to function. If your internet is slow, unstable, or completely down, Atlas VPN won’t be able to establish a secure connection.

2. Server Overload

Atlas VPN has thousands of servers worldwide. However, if too many users connect to the same server, it can become overloaded, leading to slow speeds or connection failures.

3. Outdated Atlas VPN Version

Running an outdated version of Atlas VPN can cause compatibility issues with your device’s operating system or other software.

4. Firewall or Antivirus Conflicts

Firewalls and antivirus software are designed to protect your device from threats. However, they can sometimes mistakenly block Atlas VPN.

5. Incorrect DNS Settings

The Domain Name System (DNS) translates domain names into IP addresses. If your DNS settings are incorrect, Atlas VPN might not be able to connect to the server.

6. VPN Protocol Issues

Atlas VPN uses protocols like OpenVPN and IKEv2/IPSec to secure your data. If you’re having trouble connecting, it might be due to a problem with the VPN protocol.

7. Device-Specific Issues

Sometimes, the issue might be specific to your device. This could be due to outdated network drivers, conflicts with other software, or device-specific settings.